Return, Refund & Cancellation Policy

Effective Date: August 5, 2026

At The Bible Store, customer satisfaction is important to us. We carefully inspect and pack every order before dispatch.

Please read this policy before placing an order.

Replacement Eligibility

A replacement may be approved if:

The product is damaged during transit
The wrong product is delivered
The product has a manufacturing defect
Pages are missing in a Bible
Printing defects are found in a Bible
The wrong Bible edition, language, or ISBN is sent by us

Your document says replacement may be approved for transit damage, wrong product delivery, manufacturing defects, missing pages, and Bible printing defects.

Reporting Time

Customers must contact us within 48 hours of delivery.

Requests raised after 48 hours may not be eligible for replacement.

Required Proof

To request a replacement, customers must provide:

Clear photographs of the product
Complete unboxing video
Order details
Description of the issue

Claims submitted without proper proof, especially an unboxing video for damaged products, may not be eligible for replacement.

Your original damaged product section specifically asks customers not to discard packaging, to record an unboxing video, take photos, and contact within 48 hours.

Not Eligible for Return or Replacement

Returns or replacements are not accepted for:

Change of mind
Incorrect product ordered by the customer
Minor color differences due to screen settings
Damage caused after delivery
Products without original packaging
Customized or personalized products
Normal wear and tear from regular use
Damage caused by misuse, accidents, water, fire, or improper storage
Torn, folded, highlighted, or written-on pages after delivery
Damage caused by dropping the Bible
Personal preferences such as font size, paper thickness, cover texture, or ribbon color after purchase

Your warranty section also excludes normal wear and tear, misuse, water/fire damage, written-on pages, dropped Bible damage, and personal preferences after purchase.

Bible Product Disclaimer

Every Bible is carefully inspected and securely packed before shipment.

Please note:

Publishers may update cover designs without prior notice
Minor variations in paper shade, layout, cover finish, ribbon color, page edge color, or packaging may occur between print editions
ISBN remains the authentic product identifier unless otherwise specified
Product images are for reference purposes only

Such variations are not considered manufacturing defects and are not eligible for replacement.

Your document clearly says publishers may update cover design, paper quality, binding style, or packaging without changing the ISBN, and such updates are not considered manufacturing defects.

Replacement Process

Once the issue has been verified:

A replacement product of the same ISBN, edition, or product type may be sent, subject to stock availability
If the same product is unavailable, we may offer an equivalent replacement
If replacement is not possible, we may issue a refund at our discretion

Refund Policy

Refunds are issued only if:

A replacement is unavailable
We are unable to fulfill your order
The order is cancelled before dispatch

Approved refunds will be processed within 7–10 business days to the original payment method.

Shipping charges are non-refundable unless the error is on our part.

Your current document says refunds are only issued when replacement is unavailable, the order cannot be fulfilled, or the order is cancelled before dispatch, and approved refunds are processed within 7–10 business days.